Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. The personal information we may collect includes:

• Contact Information: Name, email address, mailing address, phone number
• Professional Information: Employer, job title, industry
• Financial Information: Income, assets, liabilities, tax information, investment preferences, risk tolerance, and other financial details necessary to provide our services
• Identity Verification Information: Date of birth, government-issued identification numbers, and other information required to verify your identity in accordance with our regulatory obligations
• Account Credentials: Username, password, and similar security information used for authentication and account access

1.2 Non-Personal Information

We also collect information that does not directly identify you, including:

• Usage Data: Information about how you use our website and services, including browsing patterns, page views, links clicked, access times, and referring websites
• Device Information: Computer and internet connection information, operating system, browser type, device type, and device identifiers
• Location Data: General geographic location based on IP address or more precise location if permitted by your device settings
• Aggregated Data: Statistical or demographic data that does not directly reveal your identity

2. How We Collect Information

We collect information through various channels, including:

2.1 Direct Interactions

Information you provide when you:

• Register for an account or complete forms on our website
• Request information about our services
• Participate in our financial planning process
• Subscribe to our newsletters or publications
• Attend our events or webinars
• Communicate with us via email, phone, or other methods
• Provide feedback or participate in surveys

2.2 Automated Technologies

Information collected automatically when you navigate our website through:

• Cookies: Small data files stored on your device that help us improve our website and your experience
• Web Beacons: Electronic images that help us deliver cookies and analyze website usage
• Analytics Tools: Third-party services that collect standard internet log information and visitor behavior patterns

2.3 Third Parties

We may receive information about you from:

• Financial institutions with whom you have authorized us to share information
• Business partners who offer joint services or promotions
• Publicly available sources
• Professional referrals

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Services

• Delivering the financial planning and consulting services you request
• Creating and managing your account
• Processing transactions and maintaining records
• Customizing your experience based on your preferences
• Developing and improving our website, products, and services

3.2 Communication

• Responding to your inquiries and service requests
• Sending administrative messages, including confirmations, updates, and security alerts
• Providing information about services, events, and promotions (with your consent where required)
• Delivering educational content and financial resources

3.3 Legal and Regulatory Compliance

• Complying with legal obligations and regulatory requirements
• Preventing fraud and managing risk
• Enforcing our terms of service and other agreements
• Protecting our rights, privacy, safety, or property, and/or that of our clients or others

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, such as:

• Technology and software providers
• Payment processors
• Customer relationship management services
• Marketing and communication platforms
• Professional advisors (accountants, lawyers, etc.)

These service providers are contractually bound to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

4.2 Financial Institutions

With your consent, we may share information with financial institutions or other third parties to facilitate transactions, account aggregation, or other services you request.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or similar event, your information may be transferred as part of our business assets.

4.5 With Your Consent

We may share your information with other third parties with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Secure network architecture and secure server facilities
• Access controls and authentication procedures
• Regular security assessments and testing
• Employee training on data protection practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing the services you have requested
• Complying with legal, regulatory, and internal policy requirements
• Resolving disputes and enforcing our agreements

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

7.1 Access and Portability

You may request access to the personal information we hold about you and, in some cases, receive it in a structured, commonly used electronic format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You may request that we delete your personal information in certain circumstances, subject to legal retention requirements.

7.4 Restriction and Objection

You may request that we restrict the processing of your personal information or object to certain types of processing.

7.5 Withdrawal of Consent

Where we process your personal information based on consent, you have the right to withdraw that consent at any time.

7.6 Marketing Preferences

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

We use the following types of cookies:

Type of Cookie	Purpose	Duration
Essential Cookies	Required for the website to function properly, enabling navigation and basic features	Session or persistent
Functional Cookies	Remember your preferences and settings to enhance your experience	Persistent
Analytical Cookies	Collect information about how you use our website to help us improve it	Session or persistent
Marketing Cookies	Track your browsing habits to deliver targeted advertising	Persistent

For more information about our use of cookies, please refer to our Cookie Policy.

9. International Data Transfers

We operate primarily in Singapore but may transfer your personal information to other countries for processing. When we transfer personal information outside of your country, we implement appropriate safeguards to ensure that your information receives an adequate level of protection in the countries where it is processed.

10. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Trizentix Financial Planning
1 Raffles Quay, #25-10, North Tower
Singapore 048583
Phone: +65 6535 7777
Email: [email protected]

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